Shipping Policy

Last updated: August 12, 2026

Thank you for shopping with WIGGLEFOLK. We aim to provide a clear and reliable shipping experience for every order.

Please review the following information regarding order processing, delivery times, shipping fees, tracking, and potential delivery issues.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation where available.

2. Estimated Delivery Times

Estimated delivery times vary depending on the destination, shipping method, carrier, and local delivery conditions.

For orders shipped to Germany and other European destinations, estimated delivery is generally:

7–15 business days after dispatch.

For other international destinations, delivery times may vary.

Please note that delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise during checkout.

Customs procedures, public holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control may affect delivery times.

3. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, WIGGLEFOLK may offer free shipping or promotional shipping rates for eligible orders.

Any applicable conditions will be displayed on our website or during checkout.

4. Order Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Tracking updates are provided by the relevant shipping carrier and may occasionally experience delays.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• Full name

• Street and house number

• Postal code

• City

• Country

• Telephone number, where required

If you notice an error in your shipping address, please contact us as soon as possible.

We will try to assist before the order is dispatched, but we cannot guarantee that an address can be changed once an order has entered processing or has been handed to the carrier.

6. Multiple Packages

In some cases, an order containing multiple products may be shipped in more than one package.

As a result, individual items from the same order may arrive separately and may have different tracking numbers.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments unless otherwise clearly disclosed before purchase.

7. Delayed Deliveries

Occasionally, deliveries may take longer than the estimated delivery period due to circumstances such as:

• Customs processing

• Carrier delays

• Public holidays

• Severe weather

• High seasonal shipping volumes

• Incorrect or incomplete delivery information

• Transportation disruptions

• Other circumstances outside our reasonable control

If your order has not arrived within a reasonable period after the estimated delivery time, please contact our customer service team so that we can investigate the shipment.

8. Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us.

We will review the shipment information and, where appropriate, contact the carrier or logistics provider.

If the package is confirmed as lost, we will handle the matter in accordance with applicable consumer protection laws and the circumstances of the order.

9. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

1. Check the delivery location and surrounding area.

2. Ask household members or neighbours whether they accepted the package.

3. Check for any delivery notice from the carrier.

4. Contact the local carrier for additional delivery information.

If you still cannot locate the package, please contact WIGGLEFOLK and we will assist you in investigating the delivery.

10. Failed Delivery and Returned Packages

A shipment may be returned to us or our logistics provider if:

• The delivery address is incorrect or incomplete

• The recipient cannot be reached

• The package is not collected within the carrier's specified collection period

• Delivery is refused

If this occurs, please contact us so we can review the available options.

Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the failed delivery.

11. Customs, Duties and Taxes

International shipments may be subject to customs procedures, import taxes, VAT, duties, or other charges depending on the destination country and the way the order is fulfilled.

Where taxes or duties are collected during checkout, this will be indicated where applicable.

Where additional charges are legally payable by the recipient, customers should be informed of this before purchase where required by applicable law.

For customers in the European Union, WIGGLEFOLK will comply with applicable VAT and consumer information requirements.

12. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue efficiently, please provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the shipping packaging where relevant

We will review the situation and provide an appropriate solution in accordance with our Refund/Return Policy and applicable consumer protection laws.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to accommodate your request if the order has not yet been dispatched.

Once an order has been shipped, cancellation or return requests may be handled under our applicable Return & Refund Policy and statutory consumer rights.

14. EU Consumer Rights

Nothing in this Shipping Policy is intended to limit or exclude any mandatory rights that consumers may have under applicable European Union or national consumer protection laws.

Where mandatory consumer protection law provides customers with greater rights than those stated in this policy, the mandatory legal provisions will apply.

15. Contact Us

If you have any questions about shipping or an existing order, please contact:

WIGGLEFOLK
Website: www.wigglefolk.com
Email: [INSERT CUSTOMER SERVICE EMAIL]

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.